1. General
- These terms apply to all quotations, work and services provided by Essex Door & Window Repairs Ltd. By engaging us you accept these terms.
- We may update these terms at any time. The version in effect at the time of quotation or booking applies.
2. Quotations and pricing
- All quotations are valid for 20 days unless stated otherwise.
- Prices exclude VAT unless stated otherwise.
- Quotations are based on the information provided and the conditions visible on site. Hidden defects or additional work will be charged separately.
- We may amend or withdraw a quotation if circumstances change.
3. Deposits and payments
- A 50% deposit is due on acceptance of a quotation, before materials are ordered.
- The balance is due on completion unless otherwise agreed in writing.
- CIS deductions, retentions and delayed payment terms are not accepted unless agreed in writing in advance.
- Late payments may attract statutory interest.
4. Cancellations and delays
- Deposits are non-refundable once materials have been ordered or work has started.
- Cancellations within 48 hours of the agreed start date may incur a charge.
- We are not liable for delays caused by supply issues, changes requested by the client or restricted access.
5. Site access and conditions
- The client must provide safe, unobstructed access and any permissions needed for the work.
- Delays caused by poor access or unsafe conditions may be charged.
- The client is responsible for the safety of any electrical supply.
- Parking, permit and congestion charges will be added to the invoice if parking is not provided.
6. Materials and ownership
- Materials supplied remain our property until paid for in full.
- Where legally permissible, we may remove installed goods if payment is not made.
- Items removed from site will be disposed of unless otherwise agreed in writing.
7. Workmanship and warranty
- All work is carried out with reasonable skill and care.
- Labour is guaranteed for 12 months from completion unless stated otherwise.
- Parts supplied are covered by the manufacturer's warranty.
- Warranties are void if the product is misused or modified by anyone other than our engineers.
- Obsolete or end-of-life components may not be guaranteed.
8. Liability and accidental damage
- We are not liable for accidental damage to surrounding surfaces (such as paint, plaster, tiles or flooring) where reasonable care has been taken.
- We are not responsible for damage resulting from age, wear and tear, pre-existing faults, poor workmanship by others or structural movement.
- Liability for pre-existing components, such as locks and vents, is excluded unless damage is caused by our proven negligence.
- Consequential losses are excluded.
- Our total liability for any claim is limited to the amount paid for the specific job.
9. Completion and acceptance
- The client should inspect the work on completion. If no issues are raised before our engineers leave, the work is deemed accepted.
- Any issues must be reported in writing within 7 days.
- Return visits for issues unrelated to our workmanship, or outside the warranty, are chargeable.
10. Working on existing installations
- Where we work on doors, windows or systems we did not install, we are not responsible for unforeseen faults arising from existing materials or incompatibility.
- Any remedial work arising from these conditions will be quoted separately.
11. Force majeure
- We are not liable for delays or non-performance caused by events beyond our control, including weather, illness, transport failure, industrial action or supplier delays.
12. Data protection (GDPR)
- Personal data is used only to process enquiries, quotations and ongoing works.
- We comply with UK GDPR and the Data Protection Act 2018, and do not share personal data with third parties unless required by law or with your consent.
13. Website disclaimer
- Information on this website is provided in good faith for general guidance only. We accept no liability for errors or omissions.
- Links to external websites do not imply endorsement.
14. Governing law
- These terms are governed by English law, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Authority to instruct work
By requesting work you confirm that you own the property or have authority to instruct the work on the owner's behalf, and that you are responsible for payment.