Terms & Conditions

Business Name: Essex Door & Window Repairs LTD
Company Registration No: 14448728
VAT No: 497 5295 29
Website: www.essexdoorandwindowrepairs.co.uk
Email: enquire@essexdoorandwindowrepairs.co.uk
Phone: 01708 564348

1. General

These Terms and Conditions apply to all quotations, work, and services provided by Essex Door & Window Repairs LTD (“we”, “us”, “our”). By engaging our services, you (“the client”, “customer”) agree to be bound by these terms.
We reserve the right to update or amend these terms at any time without prior notice. The version in effect at the time of quotation or booking will apply.

2. Quotations and Pricing

All quotations are valid for 20 days unless stated otherwise.
Prices are exclusive of VAT, which will be applied at the current rate.
Quotations are based on the information provided and visible site conditions at the time of survey. Any unforeseen issues, hidden defects, or additional work required will be charged accordingly.
We reserve the right to amend or withdraw a quotation if circumstances change or new information comes to light.

3. Deposits and Payments

A 50% deposit is required upon acceptance of the quotation and before materials are ordered.
The remaining balance is due immediately upon completion of the works, unless otherwise agreed in writing.
No CIS deductions, retentions, or delayed payments are permitted unless explicitly agreed in writing before commencement.
Payment can be made by bank transfer or other approved methods.
Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Cancellations and Delays

Deposits are non-refundable once materials have been ordered or work has commenced.
Cancellation within 48 hours of the scheduled start date may incur a cancellation charge to cover costs and loss of booking.
We accept no liability for delays caused by supply issues, client changes, or restricted site access.

5. Site Access and Conditions

The client must ensure safe, unobstructed access to the work area and provide any required permissions for works.
Any delays caused by limited access, unsafe conditions, or interference by others may result in additional charges.
The client is responsible for ensuring any electrical supply provided for our works is safe and compliant.
Parking, permits, or congestion charges will be added to the invoice if not provided.

6. Materials and Ownership

All materials supplied by us remain our property until full payment has been received.
If full payment is not made, we reserve the right to remove materials or goods installed, where legally permissible.
Any items removed from site (glass, locks, fittings, etc.) will be disposed of unless otherwise agreed in writing before work commences.

7. Workmanship and Warranty

All works are carried out with reasonable skill and care by trained engineers.
Labour is guaranteed for 12 months from completion unless stated otherwise.
Manufacturer warranties apply to parts and components supplied by us.
Warranties are void if the product is misused, tampered with, or modified by anyone other than our engineers.
We do not guarantee repairs made to components that are obsolete, discontinued, or beyond their expected service life.

8. Liability and Accidental Damage

We take every reasonable precaution to protect property during works. However, by accepting our services you acknowledge and agree to the following:

We are not liable for any accidental or incidental damage to paintwork, plaster, render, tiles, flooring, or surrounding structures where reasonable care has been taken.
We are not responsible for damage caused by age, wear, corrosion, pre-existing faults, poor installation by others, or structural movement.
Pre-Existing Components & Accessories
We accept no liability for damage to pre-existing or integrated components such as vents, locks, mechanisms, internal fittings, decorative inserts, or other accessories contained within glazing units or frames. These items may already be weakened or outside our control during repair or replacement works. Any movement, distortion, or failure occurring during or after attendance is considered accidental and outside our responsibility unless caused by proven negligence.
Working on existing systems (doors, frames, glass, locks, or hardware) carries inherent risk. If components fail or break due to existing weakness, fatigue, or prior installation defects, we will not be held responsible.
Glass and glazing work is completed with care; however, stress fractures or cracking from frame distortion, building movement, or temperature changes are outside our control and liability.
We are not liable for loss of use, business interruption, or consequential losses arising from any delay, fault, or failure.
Our total liability for any claim shall not exceed the total amount paid for the specific job in question.

9. Completion and Acceptance

Upon completion, the client or representative must inspect the work. If no issues are raised before we leave site, the works are deemed accepted.
Any issues must be reported in writing within 7 days of completion. After this period, all works are considered satisfactory.
Any return visits unrelated to our workmanship or outside warranty will be chargeable.

10. Working on Existing Installations

Where repairs or replacements are carried out on existing doors, windows, or systems not originally installed by us, the client accepts that unforeseen faults may arise due to the condition or incompatibility of existing materials.
We are not responsible for such failures, additional damage, or adjustments required as a result. Any remedial work arising from these conditions will be quoted separately.

11. Force Majeure

We are not liable for delays, losses, or non-performance resulting from events outside our control, including but not limited to weather, illness, transport failure, industrial action, or supplier delays.

12. Data Protection (GDPR)

All personal data collected through our website, email, or phone is used solely for the purpose of processing enquiries, quotations, and managing ongoing works.
We comply fully with UK GDPR and the Data Protection Act 2018.
We never share personal data with third parties unless legally required or with the client’s consent.

13. Website Disclaimer

All information on our website is provided in good faith for general guidance only. We accept no liability for errors, omissions, or reliance placed upon the information.
External links are provided for convenience only and do not imply endorsement. We are not responsible for third-party content.

14. Governing Law

These Terms and Conditions are governed by English Law, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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